Terms & Conditions
Last Updated: 2 November 2026
Welcome to Don’t Be A Melt.
These Terms & Conditions govern your use of our website, https://dontbeamelt.com/, and the purchase of products through our online store.
At Don’t Be A Melt, we aim to provide a straightforward, secure and enjoyable shopping experience. Whether you’re purchasing wax melts, scented candles, home fragrances, gifts or other products, we encourage you to read these Terms & Conditions before placing an order.
By accessing our website, you agree to comply with the applicable website-use provisions of these Terms & Conditions. When you place an order, the applicable purchase terms form part of your contract with us once your order has been accepted.
Nothing in these Terms & Conditions limits or excludes your statutory consumer rights.
1. About Us
Don’t Be A Melt is an online retail business offering wax melts, scented candles, home fragrance products, gifts and related items.
Our website is operated by:
Trading Name: Don’t Be A Melt
Website: https://dontbeamelt.com/
Legal Business Name: [Don’t Be A Melt]
Registered or Business Address: [Croydon, London, United Kingdom]
Customer Support Email: [customer-support@dontbeamelt.com]
Throughout these Terms & Conditions, the words “we”, “us” and “our” refer to the legal business operating Don’t Be A Melt.
The words “you” and “your” refer to visitors, customers and other users of our website.
2. Using Our Website
By using our website, you agree to use it lawfully and responsibly.
You must not:
- Use our website for fraudulent, illegal or unauthorised purposes.
- Attempt to gain unauthorised access to our systems, accounts or customer information.
- Upload or transmit malicious software, viruses or harmful code.
- Interfere with the website’s operation, performance or security.
- Misuse website content, images, trademarks or other intellectual property.
- Provide deliberately false or misleading information when placing an order.
We reserve the right to restrict access to our website or cancel orders where there is reasonable evidence of fraud, misuse or unlawful activity.
We may update, modify or temporarily suspend parts of our website for maintenance, security or operational reasons.
3. Product Information and Availability
We aim to provide accurate and helpful information about the products available on our website.
Our product range may include wax melts, scented candles, home fragrance accessories, fragrance gifts and other related products.
Product descriptions, specifications, sizes, ingredients, fragrances, packaging and availability are provided to help customers make informed purchasing decisions.
Although we take reasonable care to ensure product information is accurate, minor differences may occur between website images and the products received.
For example, product colours may appear differently depending on your screen settings, and packaging designs may change.
Fragrance preferences and perceptions are subjective, and the experience of a scent may vary between individuals.
We do not guarantee that a particular fragrance will smell identical to another product or meet every individual’s personal preferences.
This does not affect your statutory rights where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.
All products are subject to availability.
If an item becomes unavailable after you place an order, we will contact you to explain the available options, which may include a refund, an alternative product with your agreement or a revised delivery arrangement.
4. Prices and Product Charges
All product prices are displayed in pounds sterling (GBP) unless otherwise stated.
Prices include VAT where applicable, unless clearly indicated otherwise.
Delivery charges and any additional applicable costs will be displayed before you complete your purchase.
We reserve the right to change product prices, promotions and delivery charges at any time.
However, changes will not affect orders that have already been accepted, except where a change is required by law or expressly agreed with you.
If an obvious pricing error is discovered before an order has been accepted, we may decline the order and invite you to place a new order at the correct price.
If a pricing error is discovered after an order has been accepted, we will contact you to discuss an appropriate resolution in accordance with applicable law.
We will not charge you an increased price without your agreement.
5. Placing an Order
To place an order, select your chosen products, add them to your basket and proceed through checkout.
Before submitting your order, you will have the opportunity to review your basket, delivery details and total price.
You are responsible for providing accurate contact, billing and delivery information.
After submitting an order, you will normally receive an automated acknowledgement confirming that we have received your order request.
An order acknowledgement does not necessarily mean that your order has been accepted.
A binding sales contract is formed when we send you an order acceptance or dispatch confirmation, depending on the confirmation process used by our website.
If we are unable to accept your order, we will notify you and arrange a refund of any payment already collected.
Reasons may include product unavailability, payment authorisation problems, delivery restrictions or an obvious pricing error.
We reserve the right to refuse orders where there is a lawful and reasonable basis for doing so.
6. Payment Methods and Security
Payment must be made using one of the methods available at checkout.
Available payment options may include debit cards, credit cards, digital wallets or other supported payment services.
Payments are processed using the payment facilities integrated with our website.
We may use independent payment service providers to authorise transactions and help prevent fraud.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We may delay or decline an order if payment authorisation fails or further verification is reasonably required.
We aim to maintain appropriate security measures to protect customer information.
For further details about personal information and payment-related data, please refer to our Privacy Policy.
7. Shipping and Delivery
We aim to dispatch orders promptly and provide clear delivery information.
Delivery services, charges and estimated delivery times may vary depending on your location, the products ordered and the available fulfilment arrangements.
Available shipping options and applicable charges will be presented during checkout.
Delivery estimates are not guaranteed unless a specific delivery deadline has been expressly agreed.
Orders may be affected by weekends, public holidays, courier disruptions or circumstances outside our reasonable control.
If we cannot deliver within the agreed period, we will communicate with you and comply with our obligations under applicable consumer law.
Unless a different delivery period has been agreed, we will deliver goods without undue delay and within 30 days after the contract is entered into.
Please refer to our Shipping & Delivery Policy for further information.
8. Orders Dispatched Separately
Some orders may contain products stored or prepared at different fulfilment locations.
As a result, items from the same order may occasionally arrive in separate parcels or on different dates.
Where applicable, we will provide available dispatch and tracking information.
Customers will not be charged additional delivery fees after checkout solely because we arrange an order in multiple parcels, unless an additional service is separately requested and agreed.
Our responsibility to fulfil the order remains unchanged regardless of the fulfilment arrangements used.
9. Delivery Addresses and Failed Deliveries
You must provide a complete and accurate delivery address when placing an order.
If you discover an error, please contact us as soon as possible.
We will try to amend the delivery information before dispatch, although changes may not always be possible once the order has entered the delivery process.
If delivery fails because of incorrect information provided by the customer, reasonable additional redelivery costs may apply where legally permitted and appropriately disclosed.
We will explain any additional charges before arranging redelivery.
If delivery fails for reasons attributable to us or our appointed delivery provider, we will take appropriate steps to resolve the issue.
10. Risk and Ownership of Goods
Goods remain our responsibility during delivery until they come into the physical possession of you or a person identified by you to receive them.
If you independently arrange a carrier that was not offered by us, different legal rules regarding the transfer of risk may apply.
Ownership of goods passes to you once we have received payment in full and the goods have been delivered, subject to applicable law.
Nothing in this section removes our responsibility for goods lost or damaged before the legal transfer of risk.
11. International Orders
International delivery may be offered for selected products and destinations.
Where available, international shipping charges and delivery estimates will be provided before an order is accepted.
Certain products may be restricted from international shipping because of courier regulations, customs requirements or the nature of the goods.
International orders may be subject to customs duties, import VAT, local taxes or handling charges.
Unless otherwise stated at checkout, such charges may be payable by the recipient.
Any information concerning international taxes and delivery arrangements will be provided in accordance with applicable law.
Customers should review the import requirements of their destination country before ordering.
12. Your Right to Cancel
For most products purchased online by UK consumers, you have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason.
If an order consists of multiple goods delivered separately, the cancellation period generally begins when the final item is received.
To exercise your cancellation right, you must notify us of your decision before the cancellation period expires.
You may do so through our Contact Us page or by sending a clear written cancellation request.
After notifying us of cancellation, you generally have a further 14 days to return the goods.
Certain products may be excluded from the statutory cancellation right where a specific legal exception applies.
Further information is available in our Returns & Refunds Policy.
13. Returns and Exchanges
We want customers to be satisfied with their purchases.
If you wish to return an eligible product, please contact us for return instructions.
Return arrangements may vary depending on the product and the reason for the return.
For change-of-mind returns, customers may be responsible for the direct return shipping cost where this has been disclosed and the law permits.
Products should be handled with reasonable care while in your possession.
Where handling goes beyond what is reasonably necessary to inspect the goods, a lawful deduction may be made for any resulting reduction in value.
We recommend retaining proof of postage when returning items.
Please do not send products to an address printed on the original parcel without first confirming the appropriate return address.
Exchanges may be offered where available, but they do not replace your statutory rights to refunds, repairs or replacements where applicable.
14. Candles, Wax Melts and Other Fragrance Products
We encourage customers to read product descriptions, usage instructions and safety information carefully before purchasing or using fragrance products.
Wax melts, scented candles and similar products must be used in accordance with the instructions supplied.
For safety:
- Never leave a burning candle unattended.
- Keep candles, wax burners and hot wax away from children and pets.
- Keep burning candles away from flammable materials.
- Use wax melts only with suitable burners and in accordance with their instructions.
- Do not add water or other substances to wax melts unless specifically instructed by the manufacturer.
- Allow hot wax and equipment to cool before handling.
- Follow all product-specific safety labels and warnings.
Some fragrance products may contain ingredients capable of causing allergic reactions or sensitivities.
Customers should review the relevant ingredient information and safety warnings before use.
Discontinue use if irritation or another adverse reaction occurs and seek appropriate advice where necessary.
We do not accept responsibility for damage resulting solely from improper use contrary to clear product safety instructions, to the extent permitted by law.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
15. Damaged, Faulty or Incorrect Products
We aim to supply products that meet their descriptions and applicable quality requirements.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
If a product arrives damaged, is incorrect or develops a fault, please contact us with your order number and details of the issue.
Photographs may help us investigate, although they are not always required to establish your legal rights.
Depending on the circumstances, you may be entitled to a refund, repair or replacement.
In many cases, UK consumers have a short-term right to reject faulty goods within 30 days. Additional statutory remedies may apply after this period.
Where goods are faulty or incorrectly supplied, we will cover reasonable return costs where required by law.
Your statutory consumer rights are not affected by any separate manufacturer’s warranty or supplier arrangement.
16. Refunds
Refunds will be processed in accordance with our Returns & Refunds Policy and applicable consumer legislation.
For eligible statutory cancellations, we will reimburse the applicable payments, including the basic standard delivery charge where required.
If you selected a more expensive delivery service, we are generally not required to refund the additional amount above the least expensive standard delivery option offered.
Where goods must be returned, we may withhold reimbursement until we have received them or received evidence that they have been sent back, whichever is earlier, where permitted by law.
Refunds will be issued without undue delay and within the applicable statutory deadline.
Refunds will normally be made using the original payment method unless otherwise expressly agreed.
17. Promotional Offers, Discounts and Voucher Codes
We may occasionally offer discounts, promotional prices, voucher codes, special offers or other incentives.
Promotions may be subject to additional conditions, including eligibility criteria, expiry dates, minimum order values or restrictions on particular products.
These conditions will be communicated as part of the relevant promotion.
Unless otherwise stated, promotional codes cannot be exchanged for cash.
We reserve the right to withdraw or amend promotions for future orders.
We may reject the fraudulent or unauthorised use of promotional codes.
Promotional terms will not override applicable statutory consumer rights.
18. Gift Cards and Store Credit
Where gift cards, digital vouchers or store credit are offered, their validity, redemption conditions and any applicable restrictions will be displayed at the time of purchase or issue.
Gift cards and store credit may be subject to additional terms.
Nothing in those terms will affect statutory rights that cannot lawfully be excluded.
If gift cards are not currently offered on our website, this section does not create an obligation to provide them.
19. Customer Accounts
Customers may be able to create an account to manage personal details, view order history and access other website features.
You are responsible for maintaining the confidentiality of your login credentials.
You must provide accurate account information and keep it reasonably up to date.
Please notify us promptly if you believe your account has been accessed without authorisation.
We may suspend accounts where necessary to investigate suspected fraud, security incidents or serious misuse.
You may request account closure by contacting us.
Certain transaction records may need to be retained after account closure to comply with legal obligations.
20. Product Reviews and Customer Content
Where our website allows customer reviews, comments or other submissions, you agree that any content you provide must be lawful, accurate to the best of your knowledge and respectful of others.
You must not submit defamatory, threatening, discriminatory, fraudulent or otherwise unlawful material.
We may moderate or remove content where reasonably necessary to comply with the law, prevent abuse or protect website security.
We will not suppress genuine negative reviews merely because they express dissatisfaction.
If you submit content for publication, you grant us a non-exclusive licence to display and use that content for the purpose for which it was submitted, subject to applicable law and any relevant permissions.
Personal information included in customer submissions will be handled in accordance with our Privacy Policy.
21. Intellectual Property
Unless otherwise stated, the website design, branding, text, graphics, logos and other original materials appearing on Don’t Be A Melt are owned by us or used with appropriate permission.
Certain product images, descriptions, trademarks and other materials may belong to their respective owners or licensors.
You may browse and use our website for personal, lawful purposes.
You must not reproduce, distribute, commercially exploit or modify protected website content without the appropriate permission, except where permitted by law.
The Don’t Be A Melt name, branding and associated visual identity must not be used in a manner that falsely suggests an affiliation or endorsement.
22. Website Accuracy and Availability
We aim to keep our website accurate, accessible and functioning properly.
However, temporary interruptions may occur due to maintenance, software updates, technical issues or circumstances beyond our reasonable control.
We may update website content, product listings and features as necessary.
We do not guarantee uninterrupted access to every website feature.
Nothing in this section affects our contractual obligations concerning accepted orders or your statutory rights.
23. Third-Party Websites and Services
Our website may contain links to external websites or use third-party services, including payment processors and delivery tracking platforms.
External websites may have their own terms, privacy policies and operating procedures.
We are not responsible for the independent content or practices of external websites outside our control.
However, our use of third-party service providers does not remove any legal responsibilities we owe you as the retailer.
24. Privacy and Personal Information
We respect customer privacy and aim to process personal information lawfully and securely.
When you place an order or use our website, we may collect personal information necessary to process purchases, arrange delivery, provide customer support and operate our services.
For further information about how we collect, use, store and protect personal data, please refer to our Privacy Policy:
Where cookies or other tracking technologies require consent, we will request it in accordance with applicable law.
25. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory consumer rights.
- Any other liability that cannot lawfully be excluded or restricted.
We remain responsible for losses caused by our breach of contract or failure to use reasonable care and skill where those losses are reasonably foreseeable.
We are not responsible for losses that are not reasonably foreseeable, except where applicable law provides otherwise.
Our products are primarily offered for personal and domestic use.
Where a customer purchases products for business purposes, additional terms may apply if expressly agreed and legally permitted.
Nothing in this section restricts remedies available under applicable consumer legislation.
26. Events Outside Our Reasonable Control
Occasionally, circumstances beyond our reasonable control may affect our ability to fulfil an order.
These may include severe weather, natural disasters, significant transport disruption, industrial action, government restrictions or widespread technical failures.
Where such circumstances occur, we will take reasonable steps to minimise disruption and keep affected customers informed.
If an order cannot be fulfilled within the agreed or legally required period, we will comply with your applicable cancellation and refund rights.
This section does not remove rights or obligations that cannot lawfully be excluded.
27. Complaints and Dispute Resolution
We aim to provide a positive customer experience and resolve concerns fairly.
If you are dissatisfied with a product, order or service, please contact our customer support team.
Include your order number, a description of the issue and any relevant supporting information.
We will review your complaint and aim to provide a reasonable resolution.
You may also have access to alternative dispute resolution procedures or other consumer remedies where applicable.
Nothing in these Terms prevents you from exercising your legal rights or bringing proceedings before a court with appropriate jurisdiction.
28. Changes to These Terms & Conditions
We may update these Terms & Conditions to reflect changes in our products, website operations, legal obligations or business practices.
Updated terms will be published on this page with a revised date.
Changes will generally apply to future orders and website use following publication.
The terms applicable to an accepted order will not be changed retrospectively without an appropriate legal basis or your agreement.
We encourage customers to review these Terms & Conditions periodically.
29. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer residing in Scotland or Northern Ireland, you retain the protections and court rights provided by applicable law.
If you reside outside the United Kingdom, mandatory consumer protection rules in your country of residence may also apply.
Nothing in these Terms restricts your right to bring proceedings in a court where applicable consumer law permits you to do so.
30. Contact Information
If you have questions about these Terms & Conditions, an order or any of our policies, please contact us.
Don’t Be A Melt
Website: https://dontbeamelt.com/
Customer Support Email: [customer-support@dontbeamelt.com]
Business Address: [Croydon, London, United Kingdom]
Contact Page: https://dontbeamelt.com/contact-us/
You may also find helpful information in our dedicated policies:
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Don’t Be A Melt — Beautiful Scents. Happy Homes. Everyday Little Luxuries.