Frequently Asked Questions

Shopping with us is easy! Simply browse our website, choose your favourite products, add them to your basket and proceed to our secure checkout. Enter your delivery details, select an available shipping method and complete your payment.

You can use guest checkout where this option is available. Creating an account can make future purchases more convenient by allowing you to access your order history and manage your details.

We accept the secure payment methods displayed at checkout. Available options may include major debit and credit cards and supported digital payment services.

We take online shopping security seriously. Our website uses HTTPS encryption, and payments are handled through the secure payment services integrated with our checkout.

Please contact us as soon as possible if you need to make changes. We’ll do our best to help before your order enters the dispatch process. If your order has already been dispatched, your applicable cancellation and return rights remain available.

Please check your spam or junk folder first. If you still cannot find your confirmation, contact us with your name and the email address used at checkout.

Discount codes are subject to their individual promotional terms. Unless a promotion specifically allows multiple discounts, only one promotional code may be accepted per order.

Our proposed standard UK delivery charge is £3.95, with free standard delivery on qualifying orders over £40. The final delivery cost and available services will always be displayed at checkout.

Free standard UK delivery is planned for qualifying orders over £40. Please check the delivery information at checkout for the current threshold and any applicable restrictions.

Standard UK delivery is estimated at 3–5 working days after dispatch. Order processing generally takes an additional 1–3 working days, depending on product availability and fulfilment arrangements.

Express delivery may be available for selected products and UK postcodes. Available services, charges and estimated delivery times will be displayed at checkout.

Once your order has been dispatched, you’ll receive a confirmation email containing tracking details where a tracked service is available.

Not always. Some products may be dispatched from different fulfilment locations, meaning your order could arrive in separate parcels on different days.

Delivery options may be available to these destinations, although charges, estimated times and available services can vary. Please check the options presented at checkout.

International delivery may be available for selected products and destinations. Available services and shipping charges will be displayed at checkout where supported.

Please check your dispatch confirmation and tracking information first. If your order is overdue or tracking has stopped updating, contact us with your order number so we can investigate.

Contact us immediately if you notice an address error. We’ll try to update your details before dispatch, but changes may not be possible once the parcel is in transit.

Please contact us with your order number, a description of the damage and photographs where possible. We’ll investigate and arrange an appropriate resolution in accordance with your consumer rights.

For most eligible online purchases, UK consumers have a statutory right to cancel within 14 days of receiving their goods. Once cancellation has been communicated, you generally have another 14 days to return the items.

Contact our customer support team with your order number and details of the product you wish to return. We’ll provide the appropriate return instructions and address.

For change-of-mind returns, customers may be responsible for return postage where this was disclosed before purchase. If an item is faulty or incorrectly supplied, we will cover reasonable return costs where legally required.

Eligible wax melts and candles may be returned under your statutory cancellation rights. However, using or consuming a product beyond what is reasonably necessary to inspect it may result in a lawful reduction in the refund.

Fragrance preferences are personal. If you’ve changed your mind, you can request a return within the applicable cancellation period, subject to any lawful exceptions and rules concerning product handling.

For eligible statutory cancellations, refunds are issued within the applicable legal timeframe, generally no later than 14 days after we receive the returned goods or evidence that they’ve been sent back, whichever is earlier.

Exchanges may be available depending on the product and stock availability. Please contact us to discuss your options. If an exchange isn’t possible, we may recommend returning an eligible item and placing a new order.

Please contact us with your order number and details of the incorrect product. We’ll investigate and arrange a suitable replacement or refund as appropriate.

If your product is faulty, not as described or otherwise fails to meet applicable consumer law, you may be entitled to a refund, repair or replacement. Please contact us so we can assist.

Wax melts are pieces of scented wax designed to release fragrance when warmed in a suitable wax melt burner. They’re a popular way to enjoy beautiful home fragrances without using a traditional candle wick.

Place the recommended amount of wax into a suitable wax melt burner and follow the burner’s instructions. As the wax warms, it releases fragrance into the surrounding space. Always follow the product’s safety guidance.

Fragrance duration varies depending on the wax formulation, fragrance, burner temperature, amount of wax and surrounding environment. Check individual product descriptions for any specific guidance.

Yes. Wax melts can often be warmed multiple times while they continue releasing fragrance. Once the scent has faded, allow the wax to cool and remove it according to your burner’s instructions.

Both offer enjoyable fragrance experiences. Wax melts allow you to use a separate warmer and change scents easily, while scented candles combine fragrance with a visible flame. The best choice depends on your preferences and how you plan to use them.

Hot wax and burners can cause burns, and certain fragrance ingredients may be unsuitable for some animals. Keep all fragrance products, burners and electrical cables out of reach of children and pets. Follow product instructions and seek veterinary advice if you have concerns about a particular fragrance around your pet.

We do not recommend leaving a wax melt burner operating unattended or while sleeping. Always follow the manufacturer’s instructions and switch off or extinguish the heat source when appropriate.

You may have become accustomed to the fragrance, the wax may have released most of its scent or the burner may not be operating at the appropriate temperature. Fragrance performance also varies between products and environments.

Store fragrance products in a cool, dry place away from direct sunlight, excessive heat, children and pets. Keeping products in their original packaging where practical can help protect them from dust and contamination.

Product formulations and certifications can vary. Please check the individual product description for confirmed vegan, cruelty-free or other product-specific claims, or contact us before purchasing.

Some scented products contain fragrance ingredients that may cause sensitivity or allergic reactions. Always review the ingredient information, warning labels and product-specific safety instructions before use.

We offer fragrance products with different scent profiles and characteristics. Fragrance strength and longevity depend on the individual product, formulation and conditions of use, so results may vary.

Some fragrance enthusiasts enjoy experimenting with scent combinations, but only mix products where the manufacturer permits it. Avoid overfilling burners and always follow the applicable safety instructions.

Absolutely! Wax melts, scented candles and home fragrance products can make thoughtful presents for birthdays, Christmas, housewarmings, anniversaries and other special occasions.

Gift wrapping availability depends on the products and services currently offered. Please check the product page or checkout, or contact us before ordering.

Gift sets may be available as part of our product collection. Browse the website to see the latest fragrance gift options.

If a product is unavailable, it may temporarily be removed from sale or marked as out of stock. If an item becomes unavailable after you’ve ordered, we’ll contact you about the available options.

We may occasionally run special offers, promotional discounts or seasonal promotions. Check our website for currently available offers and their terms.

If you have an account, select the password reset option on the login page and follow the instructions sent to your registered email address.

We handle customer information in accordance with our Privacy Policy and applicable UK data protection legislation. Personal information is used for legitimate purposes such as processing orders, arranging deliveries and providing customer support.

We may share necessary information with payment processors, delivery companies and fulfilment partners to complete your order. Further details are available in our Privacy Policy.

You can reach our customer support team through the Contact Us page on our website. Please include your order number if your enquiry concerns an existing purchase.

You can find our Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy and Terms & Conditions through the links in our website footer.