Shipping & Delivery Policy

Don’t Be A Melt – UK & International Delivery Information

At Don’t Be A Melt, we want your shopping experience to be as enjoyable as the beautiful fragrances and products you discover. Whether you’ve ordered wax melts, scented candles, home fragrance essentials or a thoughtful gift, we aim to make delivery straightforward, reliable and convenient.

We offer a range of delivery options depending on your location, the products ordered and the services available at checkout.

Please read the information below for details about UK delivery, international shipping, dispatch times, delivery charges and what to do if you need assistance with your order.

UK Shipping & Delivery

We offer delivery across the United Kingdom, with available services and charges displayed during checkout.

UK Delivery Options

The prices and delivery estimates above are proposed rates and must be confirmed before publication.

Delivery estimates generally apply after dispatch, not from the date an order is placed. Availability of express or premium delivery may depend on the products in your basket and your delivery postcode.

The delivery options and charges shown at checkout will apply to your order.

Order Processing & Dispatch

We aim to process and dispatch orders as efficiently as possible.

Standard order processing: 1–3 working days.

Processing times may vary depending on product availability, order volume and the dispatch arrangements for individual items.

Orders placed during weekends or UK public holidays will generally begin processing on the next working day.

Once your order has been dispatched, you will receive a dispatch confirmation email. Tracking information will be provided where available.

Please note that delivery estimates do not include order processing time unless specifically stated.

Orders Containing Multiple Products

If your order contains multiple items, they may occasionally be dispatched separately.

This can happen when products are held at different fulfilment locations or have different preparation and dispatch requirements.

Where an order is sent in more than one parcel, individual packages may arrive on different days.

You will not automatically be charged additional delivery fees because we arrange separate dispatches after your order has been placed.

Express & Next-Day Delivery

Express delivery may be available for selected products and UK delivery addresses.

Where offered, express delivery is intended to provide a faster delivery service following dispatch.

Please note:

• Express delivery availability may vary by product and postcode.
• Orders may require additional processing time before dispatch.
• Weekend and public holiday deliveries are not always available.
• Some remote and non-mainland destinations may be excluded from express services.

If a particular delivery date is essential, please contact us before ordering to confirm available options.

Delivery to Northern Ireland, Scottish Highlands & UK Islands

We aim to provide delivery options for customers throughout the UK.

However, delivery times, charges and available services may vary for destinations including Northern Ireland, the Scottish Highlands, Scottish Islands, Isle of Man, Channel Islands and other remote locations.

Certain products may also be subject to courier restrictions.

Any applicable delivery charges or restrictions will be communicated before you complete your purchase.

International Shipping

International delivery may be available for selected products and destinations.

Available services, delivery charges and estimated times will depend on the destination country, parcel weight, product type and applicable shipping restrictions.

Where international shipping is offered, the available options will be displayed at checkout or confirmed before an order is accepted.

Some fragrance products, particularly certain liquid or alcohol-based items, may be restricted from international transport.

Customs Duties, Import VAT & Taxes

International orders may be subject to import duties, customs clearance fees, local taxes or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in our product or delivery prices and are the responsibility of the recipient.

Customs processing may also affect delivery times.

We recommend checking your country’s import requirements before placing an international order.

Tracking Your Order

Once your order has been dispatched, we will send a confirmation email containing the available delivery information.

If a tracked delivery service is used, your dispatch confirmation may include a tracking number or a link to the courier’s tracking website.

Please allow time for tracking information to become active after dispatch.

If you have not received a dispatch confirmation within the expected processing period, please contact our customer support team.

Delivery Delays

Although we aim to provide accurate delivery estimates, occasional delays can occur due to circumstances such as courier disruptions, adverse weather, seasonal demand, customs inspections or unexpected fulfilment issues.

If we become aware of a significant delay affecting your order, we will aim to keep you informed.

Where a delivery deadline has been agreed, your statutory rights will continue to apply.

If your order has not arrived within the agreed delivery period, please contact us so we can investigate and arrange an appropriate resolution.

Incorrect or Incomplete Delivery Addresses

Please check your delivery address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible.

We will do our best to amend the address before dispatch, although changes cannot always be made once an order has entered the fulfilment or delivery process.

Where an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, reasonable additional delivery costs may apply if the customer requests redelivery.

Any applicable charge will be explained before redelivery is arranged.

This does not affect your statutory consumer rights.

Missing, Lost or Damaged Parcels

If your parcel is missing, arrives damaged or contains an incorrect item, please contact us as soon as possible.

To help us investigate, please provide:

• Your order number
• Your full name and delivery postcode
• A brief explanation of the issue
• Photographs of damaged items or packaging, where applicable

We will review the information, investigate with the relevant delivery provider where necessary and arrange an appropriate resolution.

If goods are lost or damaged before delivery to you or someone you have authorised to receive them, we remain responsible in accordance with applicable consumer law.

Contact Us About Delivery

If you have any questions about shipping costs, dispatch times, delivery restrictions or an existing order, our customer support team will be happy to assist.

Please visit our Contact Us page and include your order number if your enquiry relates to an existing purchase.

Thank you for shopping with Don’t Be A Melt.

Beautiful scents, thoughtful products and a shopping experience designed around you.